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            Troubleshooting Guide - Your account password or SSH key does not exists. Please enter your password to connect

            Modified on Thu, 12 Jun at 3:39 AM

             

            Product/System Name | Company Name 

            Version

            V1.0

            Date

            12/06/2025

            Author 

            Syazwan

            Confidentiality 

            Internal Use Only


            Revision History 

            Version 

            Effective Date 

            Prepared/ Amend By 

            Summary of Changes 

            Approved By 

            1.0 

            12/06/2025 

            Syazwan

            New KB documentation


             

             

             

             

             

             

             

             

             

             

            1. Introduction 

            This KB to troubleshoot AD Domain account cannot login to Windows Servers joined domain.

            2. Before You Begin 

             2.1. Preparation Checklist 

            • Ensure you have the necessary access rights or permissions. 
            • Gather product or system documentation. 
            • Verify that you have the tools and resources listed in the Appendix. 
            • Familiarize yourself with common terms and acronyms (see Glossary in Appendix). 

             

             2.2. Safety and Precautions 


            List any safety measures or precautions that need to be taken before attempting to troubleshoot the system or product. 

            3. Troubleshooting Process Overview 

            Explain the general troubleshooting steps, from identifying the problem to implementing a solution. Use a flowchart or diagram if possible.

            4. Common Issues and Solutions 

            4.1. Issue Identification Table 

            Issue Description:

            Error prompted when user try to RDP like below screenshot

            Possible causes:

            • The linked domain account DOMAIN\ACCOUNT password is empty

            Suggested solutions:

            • Insert dummy password to DOMAIN\ACCOUNT like below screenshot

            5. Step-by-Step Troubleshooting Guides 

            TBU

            6. Advanced Diagnostic Tools and Techniques 

            NA

            7. Reporting Unresolved Issues 

            NA

            8. Appendix and Additional Resources 

            8.1. Glossary 

            Define any technical terms, acronyms, or jargon used in the document. 

            8.2. Tools and Resources List 

            NA

            8.3. Contact Information 

            NA

             

             

             

             

             

             

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