1. Kindly exit the Zscaler App first completely. Please make sure that ZSATunnel.exe is not running in Windows Task Manager.
2. Check if C:\WINDOWS\INF\oem75.inf exist or not.
3. Delete the Driver Cache:
· Delete C:\WINDOWS\INF\oem75.inf
· Delete C:\WINDOWS\INF\oem75.pnf
4. Delete Driver staging folder:
· Delete C:\WINDOWS\System32\DriverStore\FileRepository\zapprd.inf_amd64_ad82295782edfdd2\ directory
· Deleting this will requires changing permissions of the folder as this by default belongs to the SYSTEM user.
5. Reboot the Machine
6. Launch the Zscaler App.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article