Driver Error : Zscaler ZApp

Modified on Wed, 23 Dec 2020 at 11:44 AM

1. Kindly exit the Zscaler App first completely. Please make sure that ZSATunnel.exe is not running in Windows Task Manager.

2. Check if C:\WINDOWS\INF\oem75.inf exist or not. 

3. Delete the Driver Cache:

·    Delete C:\WINDOWS\INF\oem75.inf

·    Delete C:\WINDOWS\INF\oem75.pnf

4. Delete Driver staging folder:

·    Delete C:\WINDOWS\System32\DriverStore\FileRepository\zapprd.inf_amd64_ad82295782edfdd2\ directory

·    Deleting this will requires changing permissions of the folder as this by default belongs to the SYSTEM user.

5. Reboot the Machine

6. Launch the Zscaler App.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article